Its very rare that I review anyone or anything. Its even rarer that I review a company that I am not using or employing myself directly. The reason for this review is simple. Without a shadow of a doubt Charles Carr deserve full recognition for a job extremely well done! I'm not a fan of Estate Agents and the Agent I have used for this move has disappointed me and will not be getting a review!
All the staff at Charles Carr are extremely friendly and you feel like they actually know their jobs. I've been to properties where clearly the agents knows absolutely nothing about the house they are supposed to be selling which is off putting at best.
Where Charles Carr excel though is in their after sales. I dealt mainly with Louise Carr. She was quite simply excellent! In fact our purchase of the house nearly fell through when the chain fell apart,. Louise did everything she could to keep her vendors happy until we sourced another buyer for our property. Louise went above and beyond herself throughout the whole process. She was in contact with my solicitor, my buyers solicitor, my estate agent and of course myself. Her consistent clear, communication was invaluable.
As everyone knows moving house is stressful enough and we feel that Louise Carr has striven to get us through it with vigor and pace and quite frankly was the only person I could rely on when my solicitor and my estate agent let me down. If I ever decide to move again I would use Charles Carr in a heartbeat but hopefully after this stressful move it will be quite a wile before I do this all again James Palethorpe - June 2018
Great all round service. Registered and was out viewing the next day. Great advice on local mortgage and legal advisors and helped us save money. Really hard working team and you can tell they are passionate about what they do. Thanks for going above and beyond! Carrie Bellett - April 2018
We would like to say thank you to Charles Carr for the excellent service they provided throughout of the sale of our house. We would especially like to thank alia at the Bitterne branch for her outstanding work and Commitment she provided throughout the Whole process her communication was 2nd to none, so thank you alia and all the team at Charles Carr bitterne David R - July 2018
Lauren was fantastic for months while we searched for our home. She kept us sane through a really stressful process and was always in contact with new properties on the market and great advice. I will recommend her to anyone looking for buying or selling advice. Thanks Lauren and Charles Carr!! Jade L - June 2018
We were looked after by Alia, who was helpful, responsive and offered some brilliant insights into the local market - all of which was invaluable in our search. She was always available to answer our questions, even responding to emails late at night or early in the morning and would often go out of her way to arrange viewings or move them as circumstances dictated. Charles Carr themselves are one of the few agents who actually listen to your requirements and send you relevant properties. Their low pressure approach and excellent local knowledge means we would gladly look to use them in the future. David J - June 2018
Buying and selling a house is always a stressful endeavour, however I’ve been well looked after by the team at Charles Carr throughout the process of buying my home. Despite a few setbacks and issues (through no fault of Charles Carr) the team were always on hand to take calls and emails from me, explain things in detail and get to the bottom of any given situation with professionalism and sensitivity. Making the whole experience feel more personal, less stressful and giving me the reassurance I needed. If I decide to sell in the future you’ll be my first choice for sure! A Special thank you to Alia and Louise for both going the extra mile and keeping my sanity in check!" Alan L - June 2018